Here at Cold we get it, sometimes something just isn't working for you and you want your money back. As long as an item is still in the same condition it was upon arrival, we accept returns for free, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 28 days of delivery, we'll give you a full refund via your original payment method or store credit.

If you return an item requesting a refund within 29 and 45 days of the item being delivered to you or available for collection, you will be issued a refund via store credit.

*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
*Please send all returns via tracked mail as we cannot be held responsible for any lost items.

We aim to refund you within 5 days of receiving the returned item.

To submit a return request, please visit our returns center.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Returns Address:

Unit 42, Avondale Business Centre
Woodland Way
Bristol, BS15 1AW
United Kingdom


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